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VitaJuwel 01VJVIASOCHBK Balance GemWater Bottle
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FILTERS FAST SHIPPING POLICY

Filters Fast offers economy free shipping every day on U.S. orders over $99 when shipping to the lower 48 states. This free shipping offer excludes Alaska and Hawaii, P.O. Box or APO/FPO/DPO and international orders. Orders under $99 ship for a fee to most destinations within the contiguous United States (excluding Hawaii and Alaska).

Filters Fast offers expedited shipping. When selecting any expedited shipping method, such as FedEx 2nd day or Overnight, your Transaction will be processed and Products shipped out the next business day. Business days are Monday through Friday. Any expedited delivery requests that are placed Friday through Sunday will not result in Products shipped until Monday. If the following Monday falls on a FedEx recognized holiday, your Products will be shipped on Tuesday.

Most Products ship within 1-2 business days after Transaction finalization, unless otherwise stated on the Product page on the Services. Your final shipping cost and estimated delivery time frame will be available to you during checkout.

We offer guaranteed same-day shipping on select Products with your preferred delivery method every Tuesday, Wednesday, and Thursday. When guaranteed same-day shipping is available on a Product, we will state this on the Product page, with the label "Ready to Ship". The "order within" countdown timer provides the window of time in which you must checkout to have your Products ship out the same day the Transaction is finalized. If a Transaction is finalized right at or after 2:00 PM EST, the applicable Products will ship the next business day. Our business days are Monday through Friday. Filters Fast also reserves the right, without cause, to make changes to any same-day shipping timeframe as same-day shipping may become unavailable within the allotted timeframe due to changes in inventory or high-volume capacity when you finalized your Transaction.

Once the shipping label is created, you will receive an email confirmation with the tracking information for your package. A Product with the "Ready to Ship" label does not apply to the delivery speed.

For expedited shipping, you will still need to select your preferred shipping method at checkout. Filters Fast is not responsible or liable for any shipping delays of any kind, including carrier delays, inclement weather, government restrictions, labor shortages, gas or utilities shortages, acts of God, etc.

Please note, some Products are special order and may require a longer ship-out and/or delivery time frame. These Product have a shipping timeframe stated on the Product page on the Services.

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RETURNS AND REFUNDS POLICY

Filters Fast is happy to accept returns on items within 365 days of the original ship date. All returned Products are inspected and must be in a new, unused condition and contain all original parts, shrink wrap, protective seals, and components or, if used, must have been sold with the Satisfaction Guarantee Badge. We will not accept the return of any other Products, including those that have been damaged other than by the applicable carrier, used, or do not contain all original parts, shrink wrap, protective seals, and components.

Return requests must be processed using our self-service online portal. To access the online portal, login to your account by going to www.filtersfast.com and clicking on the My Account button.

Return Restrictions:

We encourage our customers to package their return carefully to avoid any damages in transit back to us.

Damage Due To Carrier Mishandling:

Filters Fast is not liable for damages to your Product(s) caused by the carrier that are reported to us after 365 days from the original ship date.

In the event that you receive Products damaged by the carrier, we will work to resolve the issue, which may include you returning the Products to us. Please follow these steps to submit a claim for Products that the carrier damaged:

Return Shipping Label:

Filters Fast offers convenient prepaid mailing labels for returns to customers in the contingent continental US.

FILTERS FAST REFUND POLICY

We inspect all returned items when they arrive at our distribution facility. If you comply with the Returns Policy and your return is a result of a Filters Fast error in processing your Transaction or a defective Product that is protected by the Satisfaction Guarantee, we will refund the full cost of the Product. Additionally, if you comply with the Returns Policy and depending on the circumstances, we may refund the full cost of Products that are damaged due to the mishandling of the carrier.

Refund Restrictions:

You can expect your refund within 2-3 weeks from the date you return any Product eligible for a refund. In most cases, you will receive a refund sooner, but please take into account the amount of time required for return shipping (up to 10 days), product inspection at our distribution facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment.

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