Account Support
Order Support Home Filter Club Shipping & Delivery Product Help About Us Account SupportHow do I reset my password if I check out as a guest?
If you forgot your password or previously checked out as a guest, you can use the forgot password link to reset your password or recover your guest account.
I am unable to reset my password
If you cannot log into your account  you may reset your password, however, if you are not receiving your password reset email, please reach out to us for further assistance.
Where can I view my order history?
All you need to do is log into your account to view all of your order history. If you do not know your password, you can reset your password  here.
I can't see my order history
If you have successfully logged into your account, but are unable to view any orders in your order history, you likely placed your previous orders using a different account that is associated with a different email address. If you have an alternate email, try logging out and then logging back in with your other email address. If you need further assistance, please reach out to us and we will be happy to help.
Do you offer a military/veteran/first responders discount?
We thank you for your service! We offer a discount of 10% military/veteran/first responders on all orders though ID.me - just click the Verify with ID.me icon during checkout and follow the steps on screen to complete the verification process. Once this has been done, the discount will be applied automatically for all future orders.
Note: this discount cannot be combined with other promotions.
Do you offer a AAA discount?
We offer a 10% discount for AAA members in the following locations:
- Colorado
- Florida
- Georgia
- Illinois
- Indiana
- Iowa
- Michigan
- Minnesota
- Nebraska
- North Carolina
- North Dakota
- South Carolina
- Tennessee
- Wisconsin
- Puerto Rico
When arriving at our website through one of our AAA partners' links, you will be automatically prompted for your membership details at checkout.
Note: this discount cannot be combined with other promotions. (If you are not seeing the prompt at checkout, please click here.)
I would like to create a business account
Business Services is currently not accepting any new customers. All customers can utilize our website to access all available products, any volume discounts specific to products, to create an account and to place orders. Also, Filters Fast does not offer wholesale discounts for any of the products we offer.
If you are placing an order on behalf of an organization that is eligible for tax exemption, please reach out to us at  [email protected] so we can help with applying tax exemption to your account.